Client Need
The client’s proprietary hardware, running on Linux, needed the ability to setup and operate soft control panels easily via popular consumer mobile devices. Wi-Fi connectivity for an app with an intuitive interface to configure, monitor, and operate an installed router system. Requested features include security levels, premium feature licensing, auto-discovery of connected devices, unlimited device control.
Product Challenges
Designing a modern user experience to connect with legacy hardware while providing real-time performance on a mobile device. Extensive system regression testing and systemic QA testing to ensure zero-delay functions executed on multiple devices when sending corresponding RCP3 Protocol packets through socket communications.
They are a reliable and trusted partner. delaPlex provided us a great way to add new control options for our customers by translating our requirements to iOS and Android. The apps ensure Utah Scientific’s position as a customer driven, industry leading organization.
delaPlex Solution
delaPlex delivered a highly responsive solution that focuses on a better user experience for remotely controlling proprietary hardware. Wi-Fi connectivity best practice was implemented and virtually eliminates confusing setup and connection failures for complicated equipment.
The cross-platform mobile app gives operators real-time status of their entire system, predicts conflicts, and allows quick action to be taken in the event of a failure.
A suite of alarms for loss of signal, power supplies, fans, temperature, and cards are displayed for engineers with graphical views of the devices make system-wide management extremely simple.
About the Client
Utah Scientific was the first to offer a large-scale digital router and pioneered many features that are now standard. Products include digital routing switchers for 4K/3G/HD/SD/AES/MADI signals, master control switchers, distribution amplifiers, fiber transmission products, and branding & graphics products. Customers include corporate and broadcast operations worldwide. Their routers are the most energy-efficient on the market and offer the industry’s widest range of control panels.
delaPlex has been a technology partner over 6 years with the client on multiple products.
