QA Testing Services: Hospitality Cloud Platform

SaaS Sales and Marketing Product Suite

Case Study


delaPlex QA Testing Services delivers broader product test coverage and better test quality by introducing agile processes that streamline manual, automation, database and API testing techniques for a SaaS Sales, Marketing, and Revenue management system for the hospitality industry.
CLIENT: Cendyn
INDUSTRY: Hospitality

Client Need

Systemic quality assurance (QA) testing to ensure product excellence, including UI/UX testing, system regression testing, data calculation testing, mobile testing, customer campaign delivery validation, and 3rd party compliance testing. Need to introduce software testing automation together with current manual testing to improve productivity and accuracy.

Project Challenges

Tracking multiple complex services, data collections, and report processes used to calculate individual customer stay revenue & allocate points. Designing a new QA plan integrated with project management tools and a custom test automation hybrid framework to improve full regression testing time.

They continually meet target deadlines…

I have worked with the delaPlex QA team for several years now, and I am very pleased. They continually meet target deadlines, are flexible and accommodating, and I trust them to deliver quality results. delaPlex keeps up-to-date with the latest technologies, are great at communication, and very good and quick at training and on-boarding new resources when needed.

Kokila Suresh, Director Of Quality Assurance
Hospitality, QA Services, SaaS, Software Technology

delaPlex Solution

delaPlex has delivered broader test coverage and better test quality by introducing agile processes that streamline manual, automation, database and API testing techniques. Test scripts for multiple browsers are performed using Selenium WebDriver and SQL queries for validating backend data are executed. Every sprint cycle now includes Smoke Testing, Functional Testing, Retesting, Regression Testing and DB Testing, which results in better reporting and collaboration among global teams.

How We Did It

delaPlex implemented agile processes to increase of QA performance and provide an overall reduction in testing costs.

Manual Testing

Smoke Testing | Functional Testing | Compatibility Testing
Regression Testing | Cross Browser Testing | Ad hoc Testing

Automated Testing

Visual Studio – 2015 and Higher | Selenium WebDriver – 3.141.0
NUnit – 3.12.0 | Extent Reports – 3.1.3 | AutoIt – | Excel Data Reader – 3.6.0

API Testing

Swagger | Katalon Studio - 7.5.5

Database Testing

MS SQL Server – 2016

Mobile Testing

SmartBear CrossBrowser | Lambda Test

About the Client

Cendyn is a global technology and data management company serving the hospitality industry to power and support marketing, sales and events. Their CRM and Marketing SaaS solutions service over 30,000 Premier Hotels in over 143 counties, have over 200 million profiles and over $750 million in annual bookings.

delaPlex has been a primary technology partner with Cendyn providing testing and development services for multiple products over seven years.