Insights : Case Study

CS-FEATURE_MI9 - Modernizing Retail_ Update and Deployment of ISV’s POS System

Modernizing Retail: Update and Deployment of ISV’s POS System


delaPlex successfully modernized and deployed the Point of Sale (POS) infrastructure for Mi9 Retail, a leading global enterprise solutions provider. The objective was to boost operational flexibility, streamline workflows, enhance customer satisfaction, and drive revenue expansion, signifying a pivotal shift in the retail landscape.

Client Needs

Facing operational challenges with an outdated POS system, the client required a solution for seamless integration within their existing ecosystem. Priorities included improving transaction speed, strengthening inventory management, and enabling real-time analytics for informed decision-making, all to enhance operational agility and customer service.

Project Challenges

Throughout the project lifecycle, the client confronted numerous challenges:

The delaPlex Solution

delaPlex seamlessly upgraded and deployed the Mi9 Retail POS system, customizing it to the client’s specific needs. The tailored system featured an intuitive interface, robust inventory management capabilities, and integrated analytics, empowering informed decision-making. The primary focus was on streamlining operations, driving sales growth, and elevating the overall customer experience.

"The delaPlex team was very knowledgeable and completed the project on time and within budget. Thank you to the entire team!"
Director of Technology Services
Mi9 Retail

How We Did It

delaPlex successfully addressed the operational bottlenecks through a meticulous process-driven approach and agile methodology, ensuring a smoother deployment.

Project Phases

delaPlex collaborated closely with Mi9 Retail’s support and development teams to ensure alignment with project goals and objectives.



About The Client

Mi9 Retail is a leading provider of end-to-end suite of retail enterprise solutions with a global presence in the United States, Asia, and Europe. Their innovative solutions span merchandising, store operations, customer engagement, e-commerce, and business analytics, ensuring higher customer satisfaction, improved margins, and a more engaged workforce. Committed to optimizing product planning and inventory management for retailers, wholesalers, and brands, the company ensures unparalleled efficiency and success across the retail spectrum. 

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“The delaPlex team was very knowledgeable and completed the project on time and within budget. Thank you to the entire team!”

Director of Technology Services
Mi9 Retail


Learn how delaPlex modernized and deployed an outdated POS system for an ISV retail solutions provider which included real-time analytics.


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